Hospitality?

So, last night I had one of the worst nights I think I have ever had at work. I won't go into where or what I do, but it is in the hospitality industry. I had a guy get completely insane at me for NO REASON at all. Well, there was an issue, but not something I had anything to do with. So due to this issue that was beyond my doing this person began to belittle and berate me as if I were dirt or some dog shit on his boot. Now there were actions I could have taken, but I was in such shock at this persons blatant disregard for other human life that I froze slightly. Not in a "this guy is scary... I'm scared" way but in a "this SOB is about spend out his days being tube feed while his wife cries and asks him why he was such a douche" kinda ways. I bit my tongue, my cheek, my very pride and took it. Once this waste of life left my location I proceeded to shake with an anger I didn't know I possessed. I believe I referenced it as a "Hulk SMASH!" moment. I turned it into a positive thing and in the only way I knew how (writing) explained the situation to those above me that could possibly do something about it.
Now I have worked with different companies and a lot of the side with the customer/ guest and the employee has to chalk it up as another screw to them. I was extremely impressed with how it was handled by my superiors in this case. I was honestly at a loss for words. I wont go into the direct details, but I wont see Mr. Wasteoflife again, and that's all that needs to be said. I guess sometimes good things do happen in the world of craziness.

On a side note I want you guys to take a second and look at yourself and how you treat others. I don't want to get preachy, but in the past 5 years, I don't know if it's due to the recession that happened or not.. but I find the treatment of others has declined. Not just against those that service us food, work the desk at a hotel or a taxi driver... but the everyday things. The people we care about most. I know I'm guilty of some sort of neglect or forgetfulness when it comes to the deeds of those around me or I hold dear. I hope that one day we can bring some of the good things back that older times used to really strive to put above others, family. Don't forget everyone is something to someone, treat them like they are yours too. But no touchy feely stuff... that might put you in jail instead of their good graces.

~Dog